Frequently Asked Questions
Find answers to common questions about our products, services, and partnerships.
- What brands does Starseed distribute?
Starseed is an authorised distributor for 100+ global technology brands including Microsoft, Apple, HP, Dell, Cisco, Fortinet, AWS, Azure, and many more across computing, networking, security, cloud, and storage categories.
- Do you ship outside Singapore?
Yes. We serve clients across ASEAN including Malaysia, Indonesia, Thailand, Vietnam, and Bangladesh. Our logistics network handles customs clearance and local delivery.
- What software solutions do you offer?
Our software division delivers custom ERP, CRM, HRM, POS, and VAT management solutions built on Odoo 19 Community Edition. We also offer custom development, mobile apps, AI/ML solutions, and cloud migration services.
- How do I request a quote?
You can request a quote by filling out the contact form on our Contact page and selecting the Sales department, or by emailing info@starseed.com.sg directly with your requirements.
- Do you offer technical support?
Yes. We provide first-line technical support for all products we distribute. Enterprise clients can access our managed IT services for 24/7 monitoring and support.
- How do I become a reseller partner?
Visit our Partners page to learn about our reseller program tiers and benefits. You can apply through the contact form by selecting the Partnership department.
- What is your warranty policy?
Warranty terms vary by manufacturer. We facilitate warranty claims and RMA processing for all brands we distribute. Contact our support team for specific warranty inquiries.
- Do you provide financing options?
We work with selected financing partners to provide lease and installment options for enterprise orders. Contact our sales team to discuss financing for your project.